Industry
Retail
New-store openings, refreshes and break-fix across every location, with one standard and one report.
Talk to us about your retail projectNationwide Truck Rollouts & On-Site Service
Certified technicians on site for audio, video, cameras, access control, conference rooms and network, from one emergency to a hundred-store rollout. Dispatched by DIST across the United States.
1-dayTruck rollout dispatch
85+Skilled technicians
4.9/5Google review rating
As featured in
On-Site Installs & Service: See Our Work
Tell us where and what
The site address, the system that needs attention and how urgent it is are enough to start. For rollouts, a site list and target dates let us build the schedule.
“We solve AV and IT challenges with passion, speed & integrity. Happy to sit on a call to discuss your AV and IT needs.”
- Call(212) 206-0794
- Email[email protected]
- HoursMon–Fri 8:00 AM – 5:00 PM
- OfficesNew York City · Miami
On-Site Service We Roll Trucks For
Every system DIST designs and installs, we also maintain, repair and deploy on site, with one technician covering all of it.
Audio system service
On-site troubleshooting of amplifiers, DSPs and mixers, speaker and cabling checks, and preventive maintenance for distributed audio in restaurants, venues and offices.
CCTV & camera service
Repair, re-aiming and calibration of IP and AI cameras, NVR setup, storage upgrades and backups, with Avigilon, Axis, Hanwha and Hikvision systems optimized on site.
Conference room service
Cameras, microphones, speakerphones and control systems serviced, Teams, Zoom, Crestron and Poly setups troubleshot, displays calibrated and devices replaced.
Video wall, display & projector service
LED wall module swaps, display and projector servicing, HDMI and distribution troubleshooting, and firmware updates for controllers and scalers.
Access control service
Card readers, biometric devices and keypads maintained, door strikes and mag-locks serviced, and network or power faults on control panels resolved.
Network, rack & cabling service
Switch and access point replacement, Wi-Fi tuning, rack cleanups, re-termination and structured cabling repairs, backed by 24/7 remote monitoring.
What a DIST Rollout Includes
Four things we set with you before the first truck is dispatched.
Nationwide coverage
DIST field technicians dispatched across the United States, from single sites to hundred-location chains.
Dispatch & response
Rollouts scheduled as fast as one day, with response times set by priority in your service agreement.
Every system, one crew
Audio, video, cameras, doors, meeting rooms and network handled by the same technician on the same visit.
Documentation & reporting
Scope confirmed before dispatch, photos and a closeout report after, so you know exactly what was done at every site.
Multi-site rollouts
One standard, every location, one report
- Coverage
- United States, all 50 states
- Dispatch
- As fast as 1 day
- Scope
- AV, cameras, doors, rooms & network
- Closeout
- Photos & report, same day
For chains and multi-site clients we build a site template, stage parts centrally and schedule crews around your opening dates, so every store, in any state, opens with the same systems, the same labels and the same documentation.
Plan a rolloutIndustries We Serve
On-site service shaped around how each business operates and when it can afford downtime.
How a Truck Rollout Works
One emergency visit or a hundred-site deployment, the sequence is the same, and every visit ends with a report.
Request
Open a ticket by phone, email or portal with the site, the issue or scope and your preferred window.
Scope & parts
Our help desk triages remotely, confirms the scope, pulls site documentation and stages parts before anyone drives.
Dispatch
A technician with the right skills is scheduled, as fast as one day, and your site contact gets the arrival window.
On-site work
Repair, replacement, installation or preventive maintenance completed in one visit wherever possible.
Test & sign-off
Systems tested with your site contact, photos taken and the site left clean and labeled.
Closeout report
A report with work performed, parts used, photos and recommendations lands in your inbox the same day.
Dispatch, Maintenance & Rollouts
DIST keeps a help desk answering 24/7, technicians ready to roll and parts staged, so a problem at any site becomes a scheduled visit, not a scramble.
- Single-site break-fix and emergency dispatch
- Multi-site rollouts and new-location openings
- Scheduled preventive maintenance visits
- Parts staging and spares management
- Technology refreshes and equipment swaps
- Service on systems installed by other integrators
24/7 dispatch desk(212) 206-0794
Something down at a site right now? Call the help desk and we will start remote troubleshooting while a technician is scheduled.
Our work
Deployment & Service Projects
Super Bowl 2020
Official IT provider: networking, structured cabling, access control and CCTV throughout the venue.
Toku
Advanced audio and video with smart automation enhancing the dining experience.
Eataly
Comprehensive infrastructure for a premium food marketplace.
Reserve Padel
IT infrastructure and security systems for the sports facility.
Savage X Fenty
Security and surveillance systems for the flagship store.
State of Play
AV, cameras, custom score tracking, control and network infrastructure.
“That massive 59-foot LED wall [DIST] put in has transformed how we run town halls and seminars.”
Need a technician on site?
Systems We Service On Site
Our technicians are trained on the brands commercial AV, security and IT run on.
LutronTruck rollout questions
Coverage, response times, pricing and reporting, answered.
What is a truck rollout?
A truck rollout is an on-site technician visit to install, repair or maintain technology at your location. DIST rolls trucks nationwide for audio, video, cameras, access control, conference rooms and network equipment, for one site or a whole chain.
How fast can you get a technician on site?
Rollouts can be dispatched as fast as one day. Response times for emergencies and routine work are set by priority in your service agreement, and our help desk begins remote troubleshooting the moment the ticket opens.
Where do you provide truck rollout service?
Across the United States. We handle single sites, regional footprints and nationwide chains, with the same scoping, reporting and standards at every location.
Can you service equipment DIST did not install?
Yes. We service audio, video, camera, access control, conference room and network systems installed by other integrators, and bring them onto one support agreement if you want.
Do you handle multi-site rollouts and new store openings?
Yes. We build a site template, stage equipment and parts, schedule crews around your opening dates and deliver the same closeout report for every location.
How does pricing work?
Per-visit pricing for break-fix, or a monthly agreement that covers scheduled maintenance and priority dispatch. Multi-site rollouts are quoted per site from a standard scope.
What happens before the technician arrives?
Our help desk triages remotely, confirms scope with your site contact, reviews site documentation and stages parts so the visit is completed in one trip.
What do we get after the visit?
A closeout report the same day with work performed, parts used, photos and any recommendations, plus updated site documentation.
Need a technician on site, or a rollout planned?
Tell us the sites, the systems and the dates. The DIST dispatch desk will confirm scope, stage parts and come back with a schedule and a number.