Industry
Corporate
Enterprise networks, user support and device management across offices, with the same standard on every floor.
Talk to us about your corporate projectManaged IT Services & Support
24/7 help desk, proactive monitoring, networking, cybersecurity, phones and devices, run by one team that also handles your AV and security. Delivered by DIST nationwide.
20+Years of experience
24/7Help desk support
4.9/5Google review rating
As featured in
IT & Network Projects: See Our Work
Tell us about your IT
How many people and locations you have, what breaks most often and who supports you today are enough to start. We come back with an assessment and a monthly number.
“We solve AV and IT challenges with passion, speed & integrity. Happy to sit on a call to discuss your AV and IT needs.”
- Call(212) 206-0794
- Email[email protected]
- HoursMon–Fri 8:00 AM – 5:00 PM
- OfficesNew York City · Miami
Managed IT Services
Support, network, security, phones and devices managed together, so your team has one number to call for all of it.
24/7 help desk & MSP support
A real engineer answers around the clock, remote fixes first, on-site when needed. Proactive monitoring and patching catch problems before your team notices them.
Cybersecurity
Firewalls, endpoint protection, multi-factor authentication, email filtering and backups configured and watched, so one bad click does not become a bad week.
Device procurement & deployment
Laptops, desktops, phones, servers and peripherals sourced, imaged, enrolled and delivered ready to log in, then tracked through their whole life.
Networking & Wi-Fi
Switching, routing, firewalls, access points and guest Wi-Fi designed for the building and the headcount, with VLANs that keep cameras, phones and guests apart.
VoIP & unified communications
Cloud phone systems, Teams calling, video conferencing and headsets set up so your team sounds the same from the office, home or the road.
Rack design, cabling & ISP coordination
Clean, labeled racks and structured cabling, plus we deal with your internet, software and hardware vendors, including fiber and Starlink, so you do not have to.
What a DIST IT Agreement Covers
We set these four things with you during the assessment, before the agreement is signed.
Response & resolution
Clear response times by priority, with most issues fixed remotely and an engineer dispatched when hands are needed.
Security baseline
MFA, patching, endpoint protection, backups and email filtering applied to every user and device from day one.
Network & uptime
Redundant internet, properly sized Wi-Fi and monitored switches, so the network is never the reason work stops.
One vendor
IT, cloud, phones, cameras, access control and AV supported by the same team, with one number to call.
Client spotlight
Network infrastructure and support at 3 Times Square
- Client
- 3 Times Square
- System
- Enterprise network infrastructure
- Also delivered
- Conference rooms with AI cameras
“Our conference room setup is such a game changer thanks to [DIST]. The AI camera and mic make meetings feel effortless.”Get an IT assessment
Industries We Support
IT built for how each business runs and what it cannot afford to lose.
How Onboarding Works
Ten users or a thousand, the sequence is the same, and your team keeps working while we take over.
Assessment
We inventory your users, devices, network, licenses and vendors, and note the risks and recurring problems your team lives with today.
Roadmap & agreement
A plan that fixes the urgent items first, then a flat monthly agreement that covers support, monitoring, security and the projects on the horizon.
Onboarding
Monitoring agents, backups, MFA and documentation rolled out, passwords and vendor accounts collected, and your team introduced to the help desk.
Stabilize
The first weeks go to clearing the backlog, patching, cleaning up racks and networks and closing the gaps the assessment found.
Run & monitor
Proactive monitoring, patching, backup checks and help desk support every day, with on-site visits as needed.
Review & plan
Regular reviews of tickets, risks, hardware age and licenses, so budgets and upgrades are planned, not surprises.
Help Desk & On-Site Support
DIST monitors every enrolled device and network remotely, keeps a help desk answering 24/7 and sends engineers on site when hardware or cabling needs hands.
- 24/7 help desk by phone, email and chat
- Proactive monitoring, patching and backup checks
- On-site engineers for hardware and network work
- Vendor and ISP coordination on your behalf
- Asset, license and warranty tracking
- Support for environments built by other providers
24/7 help desk(212) 206-0794
Not sure what your IT is costing you in downtime? Tell us about your setup and we will show you where the risks are.
Our work
IT & Network Projects
Super Bowl 2020
Official IT provider: networking, structured cabling, access control and CCTV throughout the venue.
3 Times Square
Conference room technology with AI cameras, projection and enterprise network infrastructure.
Eataly
Comprehensive infrastructure for a premium food marketplace.
Reserve Padel
IT infrastructure and security systems for the sports facility.
State of Play
AV, cameras, custom score tracking, control and network infrastructure.
Andrés Carne de Res
Full-scale AV and IT including networking, access control and immersive sound.
“That massive 59-foot LED wall [DIST] put in has transformed how we run town halls and seminars.”
Ready for IT that just works?
Platforms We Manage
We build and support on the platforms business IT runs on.
VMwareStarlinkManaged IT questions
Cost, response times, security and switching providers, answered.
What is included in managed IT services?
A flat monthly agreement that covers help desk support for your users, monitoring and patching of devices and servers, backups, security tools, network management and vendor coordination. Projects such as office moves or new systems are scoped separately so the monthly number stays predictable.
How much do managed IT services cost?
Pricing is usually per user or per device per month, and depends on how many people and locations you have, the security and compliance level you need and whether servers are involved. After an assessment we send a fixed monthly proposal with everything itemized.
How fast do you respond?
The help desk answers 24/7. Response times are set by priority in your agreement, with outages handled immediately. Most issues are resolved remotely, and an engineer is dispatched when hands are needed.
Do you support offices in multiple states?
Yes. We support clients nationwide with remote monitoring and help desk, and dispatch field engineers for on-site work, including multi-site rollouts.
Can you work with our existing IT person or team?
Yes. Many clients keep an internal IT lead and use DIST for help desk coverage, after-hours support, projects or specialist work such as networking and security.
Do you handle phones and internet too?
Yes. We install and manage cloud VoIP and Teams calling, and we coordinate with your internet providers, including fiber and Starlink, so you have one vendor for everything.
What about cybersecurity and compliance?
Every client gets a security baseline: MFA, patching, endpoint protection, email filtering and tested backups. For HIPAA, PCI or SOC requirements we configure policies and provide the documentation your auditors ask for.
Can you also handle our AV, cameras and access control?
Yes. DIST designs, installs and supports conference rooms, video walls, audio, CCTV and access control alongside IT, so one team covers the whole building.
How do we switch from our current provider?
We run a structured onboarding: collect credentials and documentation, deploy our tools in parallel, then cut over on an agreed date. Your team keeps working throughout.
Ready to hand off your IT?
Tell us about your people, locations and what is not working today. A DIST engineer will assess your environment, then come back with a roadmap, a timeline and a flat monthly number.